FAQ's

I suggest hiring an interior designer before or around the time of hiring an architect, builder, or general contractor. Knowledgeable designers enhance the project and work to ensure the end result delivers on your vision. We’re here to guide you and be your advocate throughout the process.

We will outline your design before mistakes are made and advocate for you throughout the process ensuring the project. We holds the full vision along with its many details and share information with the production team to ensure it is seamless. With a designer on board, you have someone to manage all the decisions and who knows precisely how each aspect of your project impacts each other.

I love them! No project can really happen without one . The first one is free within 50 miles of Glasgow Please email us your request at enquiries@kgm-interiors.co.uk or call us on +44 07977 487 412

I know how important it is to see the finishes so please email us your request at enquiries@kgm-interiors.co.uk

KGM charges fees based on the scope of work. You will be informed from the start what you will invest in design fees for your home.

You are then charged the RRP for all purchased items unless a discretionary discount is applied.

At KGM Interiors, we understand the desire to find cost-effective options, but we recommend adhering to the items specified in your interior design plan. its a bit like this

I specify a round coffee table with no legs and you buy one that is square with legs. This may affect the side tables and the sofa legs and the whole project has to be redesigned. It's a game of treacherous Jenga , and you have just pulled one of the bottom blocks out.

Interior designing is not just about selecting visually appealing items—my little black book of trusted suppliers and years of experience mean that each piece has been curated and edited to ensure it fits perfectly within your unique project.

Trusting the selected pieces is crucial as they have been chosen for their quality, compatibility, and overall harmony within your space. While a similar item might seem like a good deal, it may not meet the standards or specific needs of your design. Therefore, for the best results, it's essential to stick with the items we have carefully selected for you.

However if you do go ahead and make purchases on your own, please inform KGM immediately as they will likely have a knock on effect.

We do, the service is from initial meeting to final installation and will be itemised in your invoice, if we have agreed that the client wishes it.

We first send you a quote with the chosen pieces outlined

you will be given an indication of production lead time, prices, quantity, VAT and shipping costs if applicable.

Once approved and a minimum of 50% paid, we will issue an invoice and start production or dispatch the items if they are available in stock. The remaining balance is due in full on the day prior to installation or can be paid off in interim payments up until that day. Statements will be issued throughout the process.

Our products are made to order, therefore orders cannot be cancelled and our products cannot be returned or exchanged unless they are damaged or defective. Please contact in writing as we can usually work something out.

Send pictures immediately and make sure to mark down details of the damage on the driver's delivery bill.

If we ship your order to a storage facility, please make sure the receiver unpacks and controls it immediately upon reception. All claims for freight damage must be made within 72 hours of reception.

Once received, we will investigate and if the claim is successful, either repair or replace depending on the piece and its condition.

You have a legal obligation to take good care of the product whilst it is in your possession.

If you fail to comply with this obligation, we may have a right of action against you for compensation.

Yes , I try to accommodate all of your requests so please email me at enquiries@kgm-interiors.co.uk. There is a fee for this service.

Changes in orders, returns or cancellations are sometimes possible, please email us as soon as you can to discuss.

The preferred payment method is by wire transfer. I also accept all debit and credit card payments via Stripe.

Everything is standard rated. If your delivery address is in the United Kingdom, you will be charged 20% VAT. There is a 20% charge on consultancy payable.

If you are VAT-registered, please send us your VAT number so we can remove the VAT from your invoice.

For deliveries outside the European Union, you will not be charged VAT (unless your country of delivery is the same as the country of production).

Do note that items do not include customs and duties, if applicable. The purchaser is responsible for paying tax and customs duties in accordance with local regulations.

1. The warranty guarantees that our products will be free from faults or defects in workmanship and materials for 2 years from installation

2. The warranty only applies:

   • to the person who purchased the products. It is not transferrable to any other person;

   • to products used within the environment intended by their design, for example bathroom products used within a bathroom and not bathroom products used in, for example, a garage;

   • to products used and installed in accordance with any guidelines provided by KGM

The warranty does not cover:

• damage caused or contributed to by poor, faulty or incorrect use, installation or maintenance;

• damage caused or contributed to by events outside our control including but not limited to Acts of God, fire, explosion, contact with corrosive matter, extreme weather conditions, flood, vandalism, soiling, misuse, abrasion, improper storage following delivery, rot and/or infestation following delivery, leaks (or similar incidents), damage due to non-domestic use;

• damage or colour deterioration caused or contributed to as a result of normal wear and tear;

• damage caused or contributed to by alterations or repairs other than those carried out by ourselves;

• damage caused or contributed to by the removal of the products following initial installation;

• damage caused or contributed to by wilful damage, abuse, mistreatment, negligence, abnormal storage or environmental conditions;

• damage caused or contributed to by household animals and misuse by children.

1. To make a claim under your warranty you must inform KGM interiors in writing outlining the fault and enclosing any images to substantiate your claim

2. Following the filing of a claim we will investigate the claim and if we believe there is a defect or fault covered by the warranty, we will at our option either repair the defective product (or part), replace the defective product (or part) or issue a refund for the products.

3. If you do not allow the our representative to review the product which is subject to the warranty claim you will invalidate the warranty in respect of that claim.

4. Any repaired or replacement product parts shall be guaranteed on the terms of this warranty for the unexpired portion of the warranty period only.

5. This warranty is non-transferrable and is personal to the original purchaser as shown on the invoice.

6. This warranty is subject to the jurisdiction under Scottish Law, and any dispute or claim arising out of, or in connection with it or its subject matter, shall be governed by, and construed in accordance with it.

The unanswerable question... Usually 6-8 weeks for soft furnishings, up to 3 months for sofas and armchairs. Wallpaper and paint can be delivered within 10 days and most frequently faster.

Furniture : up to 12 weeks

Other items , like bespoke cabinetry, painting and decorating etc - I will try to outline in advance

All Delivery fees will be charged to you at the cost they come to me at, with no further mark up.

I will charge travel costs to your account at standard 45p per mile.